Christmas deadline and timeframes.
In order to have received your order by Dec 25th, it must have been placed before 12/1 - 12pm EST. Any orders placed after that deadline were not guaranteed to be received by Dec 25th. Our current backlog of orders currently varies from 12-20 business days production time, then ship - depending on items purchased. If you purchased a Quick Ship item, then it will ship within 1 business day. If you have any additional questions, please contact email@example.com. Thanks!
WHERE IS IT MADE?
All of our jewelry is designed and handcrafted in Muncie, Indiana. We have a manufacturing studio with a dozen artists that handle each piece.
DO YOU HAVE A BRICK AND MORTAR LOCATION?
Yes, we are located at 301 S Walnut St, Suite 102 Muncie, IN 47305. Our studio hours are M-F 10am-5pm, Sat 10-4pm, closed Sundays.
IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE?
Yes. We use an SSL certificate to ensure all transactions are secured. We accept Visa, MasterCard, Discover & American Express. Full payment is due before any order is processed.
WHEN WILL MY CREDIT CARD BE CHARGED?
HeidiJHale.com charges your card, for the full amount, when the order is placed. We are a US based company and all prices are in $USD.
WHAT IF THE SIZE OF MY RING IS WRONG?
With the nature of our custom pieces, we urge you to try to determine correct ring size prior to purchasing. Even in the case of ordering as a gift. If you are unsure, we offer gift certificates or you can visit any local jeweler to help determine your ring size. If you do receive your rings and they are not the correct size we are happy to resize your rings for you for a small fee. Please email firstname.lastname@example.org and we will let you know the exact dollar amount prior to sending the piece back to us.
Please see our returns and repairs section.
All of our name rings, bangles & necklaces are made from fine silver. Our spacer bands are made from sterling silver
MORE EXAMPLES OF PHOTOS, OPTIONS, CUSTOMIZATION IDEAS
We wish we could photograph and post each unique piece we make. What we have listed on our site is our only current product photography available. However we always encourage sharing on social media so be sure to check our Instagram and Facebook accounts or even search our hashtags #heidijhhale & #allhaleheidi
WHY DO MY PERSONALIZED RINGS/BANGLES/NECKLACES TAKE SO LONG?
Heidi started out as a stay at home mom making everything herself. After receiving a huge influx of orders in response to Pinterest and Facebook interest she staffed up with a group of metalsmiths and local artisans to help handle the order load. Every piece we offer is custom, and handmade. We do not order anything pre-fabbed, we make every piece from scratch.
CANCELLING AN EXISTING ORDER
If you cancel an existing order that has already entered production, there will be a 50% restocking fee. This helps to cover our cost in lost material and labor. In rare occasions, canceling immediately after you purchase, we can pull the order before it enters production, in these cases, there will be no restocking fee.