TIMEFRAMES.
Our current production time varies from 12-14 business days, then ship - depending on items purchased. If you purchased a Quick Ship item, then it will ship within 2 business day. If Quick Ships are combined with personalized items, they will ship together when the personalized items are completed. An email with tracking info will be sent at the time your order ships. Selecting expedited shipping DOES NOT speed up the production time of making your jewelry.
In-transit delays caused by the current health crisis and seasonal shipping surges for USPS, UPS, or Fedex cannot be controlled by HJH. Read more here.
Email HeidiJHale:
All customer inquires, please send to info@heidijhale.com
We will get back to you as soon as possible. Replies can take up to 1-2 business days.
Shop hours:
Our regular studio hours are M-F 10am-5pm, Sat 10am-4pm, closed Sundays, EST.
Phone:
765-896-8277 M-F 11am-5pm EST.
If you are calling to check on status of an order, please refer to the info above regarding timeframes first. Thanks!
Located at:
301 S Walnut St. Suite 102
Muncie, IN. 47305