Our current production time varies from 12-15 business days, then ship - depending on items purchased. If you purchased a Quick Ship item, then it will ship within 1 business day. If Quick Ships are combined with personalized items, they will ship together when the personalized items are completed. An email with tracking info will be sent at the time your order ships. Selecting expedited shipping DOES NOT speed up the production time of making your jewelry.
WHAT CARRIERS DO YOU USE TO SHIP?
We ship all orders FedEx / USPS carriers with tracking and insurance. We offer different multiple shipping options for you to select during checkout.
HOW DO I KNOW WHEN MY ORDER HAS BEEN SHIPPED?
You will receive a confirmation email and tracking number from us once your order has shipped.
DO YOU SHIP INTERNATIONALLY?
Yes we do. Not all countries are supported. The list of countries we do support is listed during the checkout process. Please choose the FedEx international shipping options during checkout. The recipient is responsible for all duties and taxes.
I’VE RECEIVED AN EMAIL WITH A TRACKING NUMBER BUT NOTHING IS SHOWING ON TRACKING YET?
We print our shipping labels when we begin the packaging process. The email is automatically sent out from when the label prints, not from when FedEx / USPS picks it up. Please allow 1-2 business days for tracking information to update.