FAQs
WHERE IS IT MADE?
All of our jewelry is designed and handcrafted in Muncie, Indiana. We have a manufacturing studio with a dozen artists that handle each piece.
DO YOU HAVE A BRICK AND MORTAR LOCATION?
Yes, we are located at 301 S Walnut St, Suite 102 Muncie, IN 47305. Our studio hours are M-F 10am-5pm, Sat 10-4pm, closed Sundays.
IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE?
Yes. We use an SSL certificate to ensure all transactions are secured. We accept Visa, MasterCard, Discover & American Express. Full payment is due before any order is processed.
HOW DO AFTERPAY and SHOP PAY INSTALLMENTS WORK?
WHEN WILL MY CREDIT CARD BE CHARGED?
HeidiJHale.com charges your card, for the full amount, when the order is placed (unless you have selected an installment payment option). We are a US based company and all prices are in $USD.
WHAT IF THE SIZE OF MY RING IS WRONG?
With the nature of our custom pieces, we urge you to try to determine correct ring size prior to purchasing. Even in the case of ordering as a gift. If you are unsure, we offer gift certificates or you can visit any local jeweler to help determine your ring size. If you do receive your rings and they are not the correct size we are happy to resize your rings for you for a small fee. Please email info@heidijhale.com and we will let you know the exact dollar amount prior to sending the piece back to us.
REPAIRS
Please see our returns and repairs section.
MATERIALS USED
All of our name rings, bangles, bracelets & necklaces are made from fine silver and/or sterling silver. Our spacer bands are made from sterling silver. Occasionally we will also use 14k gold filled, 18k & 22k gold.
MORE EXAMPLES OF PHOTOS, OPTIONS, CUSTOMIZATION IDEAS
We wish we could photograph and post each unique piece we make. What we have listed on our site is our only current product photography available. However we always encourage sharing on social media so be sure to check our Instagram and Facebook accounts or even search our hashtags #heidijhhale & #allhaleheidi
WHY DO MY PERSONALIZED RINGS/BANGLES/NECKLACES TAKE SO LONG?
Heidi started out as a stay at home mom making everything herself. After receiving a huge influx of orders in response to Pinterest and Facebook interest she staffed up with a group of metalsmiths and local artisans to help handle the order load. Every piece we offer is custom, and handmade. We do not order anything pre-fabbed, we make every piece from scratch.
CANCELLING AN EXISTING ORDER
If you cancel an existing order that has already entered production, there will be a 50% restocking fee. This helps to cover our cost in lost material and labor. In rare occasions, canceling immediately after you purchase, we can pull the order before it enters production, in these cases, there will be no restocking fee.
WHOLESALE
Thank you for your interest in carrying HJH Jewelry. We currently work with a number of retailers and are always happy to meet potential new partners. Please fill out this wholesale sign-up form so we can start getting to know you.